Privacy Policy

Last Updated: 7th of March 2025

1. Introduction

Welcome to Otaku Haven! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit our store.

2. Information We Collect

When you shop with us, we may collect the following personal information:

  • Name
  • Email Address
  • Phone Number
  • Shipping & Billing Address
  • Payment Details (processed securely via Shopify’s payment system)

We do not collect additional data like user preferences or social media details.

3. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfill your orders.
  • To communicate order updates and customer support.
  • To send promotional emails about sales and discounts (only if you opt-in).
  • To improve our website and customer experience.
  • To comply with legal and regulatory requirements.

4. Payment Processing

We accept UPI, Debit Cards, Credit Cards, and PayPal. All payments are securely processed through Shopify's built-in payment system, and we do not store or have access to your payment details.

5. Data Sharing with Third Parties

We do not sell or rent your personal data. However, we may share it with:

  • Shipping & Delivery Partners to fulfill your orders.
  • Third-party Marketing & Analytics Tools to improve our business and services.
  • Legal Authorities if required by law.

6. Marketing & Communications

We may send occasional emails regarding sales and special offers. If you no longer wish to receive these, you can opt-out by clicking the unsubscribe link in the email or contacting us at otakuhavencares@gmail.com.

7. Cookies & Tracking

At this time, we do not actively use cookies or tracking tools beyond Shopify's built-in functionalities. If this changes, we will update our Privacy Policy accordingly.

8. Your Rights

You have the right to:

  • Request Deletion of your personal data from our systems.
  • Modify Address or Contact Details in case of errors.
  • Opt-out of Marketing Emails at any time.

To exercise these rights, contact us at otakuhavencares@gmail.com.

9. Contact Us

For any privacy-related concerns or questions, reach out to:
📧 Email: otakuhavencares@gmail.com

By using our website, you agree to the terms outlined in this Privacy Policy.