Frequently Asked Questions

1. Ordering & Payment

Q: How do I place an order?
A: You can place an order in two ways:

Through Website:

  • Browse our collection on the website.
  • Click the “Add to Cart” or “Order Now” button.
  • Fill in your details and complete the payment via Razorpay, which accepts UPI, cards, and net banking.

Through WhatsApp:

  • Click the “Order on WhatsApp” button on the product page.
  • Send us a message with the product name and quantity.
  • We will confirm availability and provide payment details.
  • Make the payment via UPI, Bank Transfer, or QR Code.

Once payment is received, we will process and ship your order.

 

Q: Do you accept Cash on Delivery (COD)?
A: No, we do not offer COD at this time. All orders must be prepaid via UPI, Bank Transfer, or QR Code.

 

Q: Is my payment safe?
A: Yes! We only provide verified UPI and bank account details for transactions. Make sure you confirm payment details with us on WhatsApp before making a payment.

 

2. Shipping & Delivery

Q: Do you ship all over India?
A: Yes! We deliver all over India, including metro cities and remote areas.

 

Q: How long does delivery take?
A: Once payment is confirmed, shipping takes:

  • Metro Cities: 5-7 business days
  • Other Cities/Towns: 7-10 business days
  • Remote Areas: Up to 12 business days

 

Q: How much is the shipping cost?
A: Shipping charges vary depending on location and order size.

  • On the website: Shipping costs are shown when you enter your details at checkout.
  • On WhatsApp: We will inform you of the shipping cost with the product cost.

 

Q: How do I track my order?
A: Once shipped, we will send you a tracking number via WhatsApp. You can track it using the courier provider’s website.

 

Q: What happens if my package is delayed?
A: Delivery times depend on the courier. If your package is delayed beyond the estimated time, message us on WhatsApp, and we’ll check the status for you.

 

3. Returns, Refunds & Cancellations

Q: Do you accept returns or exchanges?
A: We only accept returns if:

  • The product is damaged upon arrival.
  • You receive the wrong item.

We do not accept returns for minor defects, slight color variations, or buyer’s remorse.

Q: What if my product is damaged during shipping?
A: If your item arrives damaged, contact us within 24 hours of delivery with photos. We will review the issue and offer a replacement or partial refund, depending on the damage.

 

Q: Can I cancel my order after payment?
A: No, once an order is confirmed and paid for, we do not allow cancellations.

 

4. Products & Quality

Q: Are your figures original and licensed?
A: No, we sell high-quality unlicensed anime action figures at affordable prices.

 

Q: How do you ensure product quality?
A: Before shipping, all figures undergo a quality check to ensure they are free of major defects. We also pack them securely to prevent damage during transit.

 

Q: What should I do if I receive a slightly different product than shown on the website?
A: Some variations in color, pose, or detailing may occur due to manufacturing differences. If there is a major difference, message us on WhatsApp with photos.

 

5. Pre-Orders & Special Requests

Q: How do pre-orders work?
A: If a figure is marked as “Pre-Order”, you can pay in advance to secure your item. Once we receive stock, we will ship it to you immediately.

 

Q: Can I request an anime figure that’s not listed on your website?
A: Yes! If you’re looking for a specific figure, message us on WhatsApp, and we’ll check if we can source it for you.

 

6. Bulk Orders & Discounts

Q: Do you offer discounts on bulk purchases?
A: Yes! If you’re buying 3 or more figures, we can offer special discounts. Message us on WhatsApp to discuss bulk pricing.

 

Q: Can I resell your figures?
A: Yes! If you’re a reseller, message us on WhatsApp for wholesale pricing.

 

7. Customer Support & Policies

Q: How do I contact customer support?
A: You can reach us via:

Q: What are your customer support hours?
A: We are available Monday to Saturday, 10 AM - 6 PM (IST). Messages received outside these hours will be answered the next business day.

 

Q: How can I stay updated on new arrivals and offers?
A: Follow us on:

  • Instagram: Otakuhaven.xyz
  • WhatsApp Broadcast List – Message us to get added to our update list!

8. Legal & Store Policies

Q: Do you have a privacy policy?
A: Yes! Your personal information is kept private and is only used for order processing. Check our full Privacy Policy here.

 

Q: Do you issue GST invoices?
A: No, we are currently a small business and do not provide GST invoices.