Frequently Asked Questions

1. Ordering & Payment

Q: How do I place an order?

A: To place an order, follow these steps:

  1. Browse our collection on the website.
  2. Click the “Order on WhatsApp” button on the product page.
  3. Send us a message with the product name and quantity.
  4. We will confirm availability and provide payment details.
  5. Make the payment via UPI, Bank Transfer, or QR Code.
  6. Once payment is received, we will process and ship your order.

Q: Do you accept Cash on Delivery (COD)?

A: No, we do not offer COD at this time. All orders must be prepaid via WhatsApp payment (UPI, Bank Transfer, or QR Code).

Q: Is my payment safe?

A: Yes! We only provide verified UPI and bank account details for transactions. Make sure you confirm payment details with us on WhatsApp before making a payment.

2. Shipping & Delivery

Q: Do you ship all over India?

A: Yes! We deliver all over India, including metro cities and remote areas.

Q: How long does delivery take?

A: Once payment is confirmed, shipping takes:

  • Metro Cities: 5-7 business days
  • Other Cities/Towns: 7-10 business days
  • Remote Areas: Up to 12 business days

Q: How much is the shipping cost?

A: Shipping charges vary depending on location and order size. We will inform you about the shipping cost when you place an order on WhatsApp.

Q: How do I track my order?

A: Once shipped, we will send you a tracking number via WhatsApp. You can track it using the courier provider’s website.

Q: What happens if my package is delayed?

A: Delivery times depend on the courier. If your package is delayed beyond the estimated time, message us on WhatsApp, and we’ll check the status for you.

3. Returns, Refunds & Cancellations

Q: Do you accept returns or exchanges?

A: We only accept returns if:

  • The product is damaged upon arrival.
  • You receive the wrong item.

We do not accept returns for minor defects, slight color variations, or buyer’s remorse.

Q: What if my product is damaged during shipping?

A: If your item arrives damaged, contact us within 24 hours of delivery with photos. We will review the issue and offer a replacement or partial refund, depending on the damage.

Q: Can I cancel my order after payment?

A: No, once an order is confirmed and paid for, we do not allow cancellations.

4. Products & Quality

Q: Are your figures original and licensed?

A: No, we sell high-quality unlicensed anime action figures at affordable prices.

Q: How do you ensure product quality?

A: Before shipping, all figures undergo a quality check to ensure they are free of major defects. We also pack them securely to prevent damage during transit.

Q: What should I do if I receive a slightly different product than shown on the website?

A: Some variations in color, pose, or detailing may occur due to manufacturing differences. If there is a major difference, message us on WhatsApp with photos.

5. Pre-Orders & Special Requests

Q: How do pre-orders work?

A: If a figure is marked as “Pre-Order”, you can pay in advance to secure your item. Once we receive stock, we will ship it to you immediately.

Q: Can I request an anime figure that’s not listed on your website?

A: Yes! If you’re looking for a specific figure, message us on WhatsApp, and we’ll check if we can source it for you.

6. Bulk Orders & Discounts

Q: Do you offer discounts on bulk purchases?

A: Yes! If you’re buying 3 or more figures, we can offer special discounts. Message us on WhatsApp to discuss bulk pricing.

Q: Can I resell your figures?

A: Yes! If you’re a reseller, message us on WhatsApp for wholesale pricing.

7. Customer Support & Policies

Q: How do I contact customer support?

A: You can reach us via:

Q: What are your customer support hours?

A: We are available Monday to Saturday, 10 AM - 6 PM (IST). Messages received outside these hours will be answered the next business day.

Q: How can I stay updated on new arrivals and offers?

A: Follow us on:

  • Instagram: Otakuhaven.xyz
  • WhatsApp Broadcast List – Message us to get added to our update list!

8. Legal & Store Policies

Q: Do you have a privacy policy?

A: Yes! Your personal information is kept private and is only used for order processing. Check our full Privacy Policy here.

Q: Do you issue GST invoices?

A: No, we are currently a small business and do not provide GST invoices.